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Refund and Returns Policy

Refund & Returns Policy

Equipment Rental Refund Policy UAE. At Luqman Equipment Rental, we are committed to providing reliable equipment rental services across the UAE. Customer satisfaction is important to us, and we aim to make our booking, cancellation, and refund process as clear as possible. This Refund & Returns Policy explains how cancellations, booking changes, refunds, and equipment returns are handled for our rental services.

Rental Equipment

Luqman Equipment Rental provides equipment rental services rather than selling physical products. Since each piece of equipment is reserved specifically for your project, refund eligibility depends on the booking status and the terms of your rental agreement.

Booking Cancellation

If you need to cancel your booking, please contact us before the scheduled delivery date. Early communication allows us to process your request more efficiently.

Refund Eligibility for Cancellations

Refunds for cancelled bookings depend on several factors, including:

  • Equipment availability
  • Booking confirmation status
  • Delivery arrangements
  • Administrative or operational costs already incurred

If your cancellation qualifies for a refund, the approved amount will be processed using your original payment method whenever applicable.

Equipment Returns

All rented equipment must be returned according to the agreed rental terms.

Return Requirements

Please ensure that the equipment is:

  • Returned on the agreed date and time
  • In good working condition
  • Free from unauthorized modifications
  • Returned with all supplied accessories and components

Additional charges may apply if equipment is returned late, damaged, or with missing parts.

Refund Eligibility

Refund requests may be considered under the following circumstances:

  • Luqman Equipment Rental is unable to supply the reserved equipment.
  • A confirmed booking is cancelled before dispatch, subject to the rental agreement.
  • A duplicate or incorrect payment has been made.

All refund requests are reviewed individually and approved according to the terms of the rental agreement.

Non-Refundable Situations

Refunds may not be available in the following situations:

  • Equipment has already been delivered.
  • The agreed rental period has been completed.
  • Equipment has been damaged due to customer misuse or negligence.
  • The booking is cancelled after dispatch.
  • Additional services have already been provided.
  • Damage occurs during the rental period because of improper use.

Damaged Equipment

We recommend inspecting all equipment immediately upon delivery.

If you notice any damage or operational issue, please notify our team before using the equipment. Prompt reporting helps us resolve the issue quickly and may assist with any related claims.

Late Returns

Equipment should be returned on the agreed return date.

Late returns may result in additional rental charges based on the rental agreement. If you need to extend your rental period, please contact us as early as possible so we can check equipment availability and update your booking.

Refund Processing

Once a refund has been approved, it will be processed using the original payment method whenever possible.

Please note that processing times may vary depending on your bank, credit card provider, or payment service.

Contact Us

If you have any questions about this Refund & Returns Policy or would like assistance with a cancellation or refund request, please contact our team.

Luqman Equipment Rental

Phone: +971 52 916 9135

Email: info@luqmaneqprental.com

Website: https://luqmaneqprental.com